Last updated: 14 August 2026

These Terms and Conditions apply to purchases made through avantidecor.ie and to your use of this website. They are intended to be read together with our Shipping Policy and Privacy Policy. Nothing in these Terms limits the statutory rights available to consumers under Irish or EU law.

1. About Us

This website is operated by Avanti Décor Limited, trading as Avanti Decor, an Irish company registered under company number 738513.

• Registered office: Unit D9, Baldonnell Business Park, Baldonnell, Co. Dublin, D22 A0K6, Ireland
• VAT number: IE 4137933HH
• Email: info@avantidecor.ie
• Telephone: 087 065 4850 or 085 189 7534

2. Scope of These Terms

These Terms govern sales to consumers through our website. A consumer is an individual acting mainly outside their trade, business or profession. Orders placed for business purposes may be subject to separate written terms.

Bespoke design, manufacture, installation and fit-out projects may also be governed by a written quotation, specification or project agreement. If there is a conflict, the project-specific document applies to that project, but it cannot remove any mandatory consumer rights.

3. Products and Product Information

We take reasonable care to describe and display our products accurately. Images are illustrative and colours may appear differently depending on lighting, screen settings and production batches. Natural wood, veneer, acoustic panels and stone products can vary in grain, texture, shade, pattern and surface detail. These natural variations are part of the material and are not faults where they are consistent with the description and samples provided.

Measurements are approximate unless expressly stated otherwise. Customers are responsible for checking product dimensions, quantities and suitability before ordering. If we provide measuring or installation services, responsibility will be set out in the applicable quotation or project agreement.

Product availability may change. We may correct genuine typographical, technical or pricing errors before accepting an order.

4. Orders and Contract Formation

By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the contract.

An automated order email confirms that we have received your order; it does not necessarily mean that the order has been accepted. A contract is formed when we confirm dispatch, confirm that the goods are ready for collection, or otherwise expressly accept the order.

If we cannot accept an order because an item is unavailable, there is a material error in the product information or price, payment has not been authorised, or delivery cannot reasonably be made to the address supplied, we will notify you and refund any payment taken without undue delay.

5. Prices and Payment

Prices are stated in euro and include VAT where applicable, unless clearly stated otherwise. Delivery or installation charges are shown separately before the order is placed or stated in a written quotation.

The total price and accepted payment methods are displayed during checkout. Payment must be authorised before goods are dispatched, unless we agree otherwise in writing. We do not add charges that were not disclosed before the order was placed.

6. Delivery and Collection

Available delivery areas, charges and estimated timeframes are shown at checkout, in the product information, in our Shipping Policy or in your order confirmation. Delivery dates are estimates unless we expressly agree that a particular date is essential.

We will deliver within the agreed time. If no time has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made, unless another timeframe has been agreed with you.

If delivery is delayed, the remedies available under the Consumer Rights Act 2022 apply. In appropriate circumstances, you may give us a reasonable additional period to deliver and may terminate the contract if delivery is still not completed. You may terminate immediately where we refuse to deliver or where an agreed essential delivery date is missed.

Risk in the goods passes to you when you, or a person nominated by you other than the carrier, takes physical possession of them. Please inspect packages promptly and report visible transport damage as soon as reasonably possible. Reporting damage promptly helps us deal with the carrier, but a delay in reporting does not remove your statutory rights.

7. Cooling-Off Right for Distance Sales

If you are a consumer who buys a standard product online or by telephone, you generally have the right to cancel the contract without giving a reason within 14 days after you, or a person nominated by you, receives the goods. For an order delivered in separate parts, the period begins when the final item or part is received.

To cancel, send a clear written statement before the 14-day period expires to info@avantidecor.ie or to our registered office. You may use the model cancellation form at the end of these Terms, but you do not have to.

After cancelling, you must return the goods within a further 14 days. Unless the goods are faulty, incorrectly supplied, or we agree otherwise, you are responsible for the direct cost of return. For goods that cannot normally be returned by post, return costs may be substantial; any available estimate will be provided before purchase or on request.

You may examine goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund the price paid and the cost of the least expensive standard delivery option offered by us. The refund will be made using the original payment method, unless you expressly agree otherwise, and without fees. We may withhold the refund until we receive the goods or you provide evidence that they have been returned. Refunds will otherwise be made within 14 days after we are informed of the cancellation.

8. Exceptions to the Cooling-Off Right

The statutory cooling-off right does not apply to goods made to your specifications or clearly personalised, or to other categories excluded by law. This may include panels, stone, furniture or other products cut, manufactured, finished or configured to unique measurements or specifications supplied or approved by you.

We will tell you before purchase where we consider a product to be made to specification or clearly personalised. Selecting from standard options does not automatically remove the cooling-off right.

These exceptions apply only to change-of-mind cancellation. They do not affect your rights where goods are faulty, unsafe, not as described or otherwise do not conform to the contract.

9. Faulty Goods and Consumer Remedies

Goods must conform to the contract, be as described, fit for their normal purpose and any particular purpose agreed with us, and be of the quality and durability a consumer can reasonably expect.

Under the Consumer Rights Act 2022, consumers generally have a short-term right to terminate the contract for a full refund where a fault is reported within 30 days after purchase or delivery. Depending on the circumstances, you may choose a repair or replacement instead.

After the initial 30-day period, you may generally request a repair or replacement. If the fault is serious, cannot be remedied, or a repair or replacement is impossible, unsuccessful, not completed within a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or to terminate the contract and receive a refund.

Where faulty goods were installed as part of the contract, our legal obligations may include removal of the faulty goods and installation of repaired or replacement goods, or reimbursement of the necessary costs. We will cover reasonable return or collection costs for goods that do not conform to the contract.

Consumer remedies may remain available for up to six years, depending on the circumstances and the expected lifespan of the product. This is not a six-year commercial warranty. Manufacturer warranties are additional and do not replace statutory rights.

Statutory remedies do not apply to damage caused by misuse, accidental damage, unauthorised alteration, failure to follow reasonable care or installation instructions, or normal wear and tear.

10. Services, Installation and Bespoke Projects

Any service we supply must be provided with the care and skill that can reasonably be expected, in accordance with the agreed description, specification and timeframe. If no timeframe is agreed, the service must be supplied within a reasonable time.

Project scope, measurements, materials, site requirements, price, deposit, programme and responsibilities should be stated in the written quotation or project agreement. Any cancellation charge or retention of a deposit must be fair, transparent, consistent with applicable law and reflect work performed or reasonable commitments already made.

If you ask us to begin a service during a statutory cancellation period, we may require an express written request. If you then cancel before completion, you may have to pay a proportionate amount for work properly supplied up to cancellation. The cancellation right may end once a service has been fully performed, but only where the legal requirements for your prior consent and acknowledgment have been met.

11. Returns and Refunds

To arrange a return, contact info@avantidecor.ie with your order number and the reason for return. You do not need our approval to exercise a statutory cancellation right, but contacting us allows us to provide the appropriate return location and practical instructions, particularly for large, fragile or heavy items.

Please do not send bulky panels, stone sheets or installed products without suitable transport arrangements. Goods should be packaged securely. Different arrangements apply where goods are faulty or were incorrectly supplied, and in those cases we will arrange or reimburse reasonable return or collection costs.

12. Website Use and Customer Accounts

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, or use it for unlawful or fraudulent purposes. You are responsible for keeping account credentials confidential and for notifying us promptly if you believe an account has been compromised.

We may suspend access where reasonably necessary for security, maintenance or suspected misuse. We do not guarantee that the website will always be uninterrupted or error-free, but this does not affect obligations relating to accepted orders.

13. Intellectual Property

Unless otherwise stated, the website, branding, text, graphics, photographs, designs and other content are owned by or licensed to Avanti Décor Limited and are protected by intellectual property laws. You may view and print content for personal, non-commercial use. You may not reproduce, sell, license or commercially exploit it without prior written permission, except where permitted by law.

14. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made. If you are a consumer, we do not exclude liability for damage to property caused by defective goods or services where the law provides a remedy.

Products sold for domestic use must not be used for an unsuitable commercial, structural or safety-critical purpose. If you use products mainly for business purposes, we are not responsible under these consumer Terms for business losses such as loss of profit, revenue, contracts or opportunity; any business liability will be governed by the separately agreed business terms.

15. Privacy and Cookies

We process personal data in accordance with our Privacy Policy. Cookie choices are managed through the consent tool displayed on the website. Non-essential cookies are used only in accordance with the consent choices and applicable law.

16. Complaints

Please send complaints to info@avantidecor.ie, telephone us on 087 065 4850, or write to Avanti Décor Limited, Unit D9, Baldonnell Business Park, Baldonnell, Co. Dublin, D22 A0K6. Please include your order number, contact details and a clear description of the issue. We will acknowledge and investigate complaints within a reasonable time.

Consumers can obtain independent information about their rights from the Competition and Consumer Protection Commission at ccpc.ie. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025.

17. Changes to These Terms

We may update these Terms from time to time for legal, regulatory, security or operational reasons. The Terms in force when your order was accepted will apply to that order. Material changes will not be applied retrospectively to reduce rights under an existing contract.

18. Governing Law and Jurisdiction

These Terms and contracts with consumers are governed by Irish law. If you live elsewhere in the European Union, you also retain any mandatory protections available under the law of your country of residence. The Irish courts have jurisdiction, but this does not prevent a consumer from bringing proceedings in another court where applicable consumer law allows it.

19. Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible distance contract.

To: Avanti Décor Limited, Unit D9, Baldonnell Business Park, Baldonnell, Co. Dublin, D22 A0K6, Ireland
Email: info@avantidecor.ie

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service:

____________________________________________

Ordered on / received on: ____________________

Order number: ______________________________

Name of consumer(s): _______________________

Address of consumer(s): _____________________

Signature of consumer(s) (only if sent on paper): ____________________

Date: ____________________